2025년 4월 28일

이 에피소드에 관해

What if service wasn’t just a department, but a way of thinking across your entire organization?

In this episode of The Learning+ Podcast, Ron Kaufman - global expert on service culture and best-selling author of Uplifting Service - joins us to break down what it really takes to build a culture of continuous service improvement. We explore why mindset can't be taught in a day, how tools and actions shape culture, and why service is about creating value for everyone you interact with - not just customers. Practical, powerful, and yes, even a little funny - you won’t look at service the same way again.

Connect with Ron

LinkedIn: https://www.linkedin.com/in/ronkaufman/

Website: https://www.ronkaufman.com/

Books: https://www.ronkaufman.com/books/

The Six Levels of Service: https://www.youtube.com/watch?v=iktw-KhAq-g

Connect with Learnnovators

Website: https://learnnovators.com/

LinkedIn: https://www.linkedin.com/company/learnnovators/

Connect with Vidya

LinkedIn: https://www.linkedin.com/in/srividyakumar/

비즈니스

영어

미국

API를 사용하여JSON에서 이 에피소드를 가져옵니다.

이 에피소드 내

# ron kaufman

이 태그 수정하기

전사 🔗

Are you the producer of this podcast? Add a podcast transcript

Need Audio-to-Text? Transcribe with Listen411 in Just 60 Seconds

과거 에피소드 검색

The Learning+ Podcast의 과거 에피소드를 검색하세요.

이 검색 창을 웹 사이트에 삽입

이 팟캐스트의 다른 에피소드

Ep. 32: Bringing Learning Science into the Talent Cycle with Dr. Cynthia Nebel

2025년 12월 7일

In this episode, Dr. Cynthia Nebel joins Vidya to explore how learning science can reshape the entire talent cycle, from onboarding and leadership development to retention and even exits. They discuss why effective learning often feels effortful, how spaced retrieval strengthens real-world performa…

00:46:38

저장하기

클립

Ep. 35: Making Sense of Learning Science in Practice with Dr. Alice Kim

2026년 1월 18일

What does it really mean to say that learning “works”? In this episode of Learning+, Vidya speaks with learning scientist Dr. Alice Kim about the assumptions we often make when designing learning experiences. Together, they explore why effort is not a flaw in learning but a requirement, why engagem…

01:04:42

저장하기

클립

Ep. 36: Learning, Systems, and the Design of Work with Michael Snelgrove (Part 1)

2026년 2월 15일

In Part 1 of this two-part conversation, Vidya speaks with Michael Snelgrove about how learning and performance actually work under real conditions. Drawing on experiences from high-impact settings, including work connected to bomb defusal in Afghanistan and offshore sailing, Michael challenges som…

00:48:36

저장하기

클립

Ep. 33: From Helpful to Strategic in L&D with Jess Almlie

2025년 12월 21일

In this episode of the Learning+ Podcast, Jess Almlie joins Vidya for a thoughtful conversation about what it really takes for L&D to move from being a service function to a strategic partner. Together, they explore how well-intentioned habits can limit L&D’s influence, why saying “yes” isn…

01:08:18

저장하기

클립

Ep. 34: From Tools to Transformation: Making Learning Work at an Org. Level with Lori Niles-Hofmann

2026년 1월 4일

What does real transformation in learning actually look like… beyond new platforms and better interfaces? In this episode, Vidya speaks with Lori Niles-Hofmann about why so many transformation efforts stall, even with the right tools in place. They explore what happens when organizations focus on t…

00:46:42

저장하기

클립