이 에피소드의 오디오가 손상되었을 수 있습니다.
How to fix it?
이 에피소드에 관해
In this episode, we delve into a thought-provoking discussion ignited by Kevin Chiu, COO and Co-founder of Catalyst Software, on the changing landscape of customer success and sales departments, particularly as they handle renewals and expansions. As Chiu advocates for a more strategic, sales-like approach, our team examines his points, offering in-depth analysis, insights, and alternative perspectives.
영어
미국
이 팟캐스트의 다른 에피소드
We dive into the importance of customer onboarding, drawing from the insights of Raman Bindra. Key takeaways include the necessity of understanding customer goals, providing clear onboarding frameworks, maintaining open communication, and celebrating customer milestones.
Markus Rentsch's revolut…
This episode of "The Customer Daily" podcast delves into key topics related to Customer Success Management (CSM) in the SaaS landscape of 2023.
The first segment discusses expert Daphne Lopes' bold strategies for revolutionizing CSM. She advocates for the utilization of generative AI to enhance cu…
Today we delve into the innovative strategies of Markus Rentsch, a revered figure in the Customer Success domain. We shine a spotlight on his comprehensive five-step process, which provides a roadmap for consistently delivering exceptional value to customers. However, we don't stop there.
We stretc…
In this episode of The Customer Daily, we explore the transformative power of AI in customer success, providing insights on building high-performing teams and navigating the challenges of bear markets and customer churn. We also share the frustrating tale of a customer service mishap with the Candy…
Discussion on the downfall of First Republic Bank and the lessons learned about the importance of balancing customer experience with sound business fundamentals.
Commentary on Markus Rentsch's article about the importance of human connection in building meaningful customer relationships and tips…
면책 조항: 이 페이지에 포함된 팟캐스트와 작품은 openline.ai에서 가져온 것입니다. 이 팟캐스트는 소유자의 재산이며 Listen Notes, Inc.와 제휴하거나 보증하지 않습니다.
