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In this special TechBytes Industry Spotlight, Rob Grimes sits down with Noah Glass, Founder and CEO of Olo, to explore the next evolution of restaurant commerce. Noah shares the vision behind the new Olo app, connecting restaurants with a network of more than 40 million guest accounts while creating more personalized experiences and new opportunities for restaurant discovery. They tackle one of the industry’s biggest questions, “Who owns the guest?”, examine why 70% of first-time restaurant guests never return, and look ahead to AI-powered agentic commerce. It’s a fascinating conversation about data, loyalty, hospitality, profitability, and the future of restaurants.
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