Customer Feedback Specialist: The Value of Customer Feedback, How AI is Changing the Game and What Movie has the Best Marketing?

In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza speaks with Prashant Mahajan, Founder of Zeta.io, a platform allowing product teams to collaborate and manage their products. They discuss the importance of customer feedback in product development, how AI is changing the game, and practical strategies for prioritizing customer input. Remember, if you want to retain your customers, you need to listen to them. 

Prashant brings a wealth of experience from his career spanning India, Southeast Asia, Japan, and San Francisco. As a product manager turned entrepreneur, he shares insights on the challenges companies face in incorporating customer feedback and how Zeta.io aims to bridge this gap. Prashant also delves into the role of AI in analyzing customer feedback at scale and the importance of communicating actions taken based on feedback to customers.

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Previous guests include: Dave Kerpen, Shep Hyken, Joey Coleman, Dan Gingiss, Brittany Hodak, Ron Kaufman and Jim Tincher.

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