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Many businesses spend their early years chasing every opportunity they can find, saying yes to every customer, every lead, and every chance to bring in revenue. But how can you grow effectively, to your purpose and in pursuit of excellence, when you’re growing toward what everyone else wants you to do?
In this episode of Purpose Under Pressure, host Bryan Lefelhoc, founder of Bryan Media Strategies, welcomes Ken Guest, partner and trainer at Sandler by the Ruby Group, to discuss implementation,of a five year growth strategy for the Ruby Group, and what you can learn from that.
We explore the concept of the Ideal Client Profile, the hidden costs of serving the wrong customers, and why exponential growth can come by finding the right customers, serving them exceptionally well, and building relationships that last.
Purpose Under Pressure is brought to you in partnership with Sandler by the Ruby Group, serving sales professionals and sales organizations nationwide from their locations in Akron and Columbus, Ohio, in Capital Region, New York, and in Jacksonville, Florida
Key Takeaways:
— Growth without a clear strategy often happens by accident; sustainable growth happens by design.
— Every business has an Ideal Client Profile, whether it's defined or not. The most successful companies know exactly who it is.
— Revenue from the wrong customers can create short-term relief while undermining long-term growth.
— Opportunity cost includes the time and energy spent serving customers who were never the right fit.
— Defining a "floor" helps leaders make difficult decisions about which opportunities deserve attention and which do not.
— Retention data often reveals whether a company is attracting the right customers more accurately than sales numbers alone.
— Scaling faster sometimes means saying no more often and concentrating resources where they create the greatest impact.
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Helpful Links:
Ken Guest, Sandler by the Ruby Group: https://go.sandler.com/therubygroup/
The Science of Scaling: Grow Your Business Bigger and Faster Than You Think Possible, by Dr. Benjamin Hardy and Blake Erickson : https://www.amazon.com/Rapid-Transformation-Science-Achieving-Impossible/dp/1401967639
Bryan Lefelhoc, Owner, Bryan Media Strategies: https://www.bryanmediastrategies.com/
