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Most practices don’t have a communication problem—they have a communication system problem. In this solo episode, Private Practice Survival Guide host Brandon Seigel breaks down how to audit, organize, and automate your patient messaging so every inquiry is acknowledged, every next step is clear, and trust is built at scale. You’ll learn why fragmented outreach creates no-shows and complaints, how to define your practice voice, and how to deploy templates and technology that meet patients where they are. If you’re ready to reduce no-shows, resolve billing disputes faster, and turn communication into a growth engine, this episode is your blueprint.
What You'll Learn:
- The critical patient touchpoints to script: first impression, onboarding, reminders, continued care, and transitions/discharge
- How to build a unified template library and refine tone, accuracy, and compliance quarterly
- Capturing patient channel preferences (email, text, phone, portal) and aligning automation to each
- Using E + R = O (Event + Response = Outcome) to handle billing disputes and non-compliance without blame
- Metrics that matter: response time, no-show rate, satisfaction, and complaint volume—and how to baseline them
- The three communication killers: gaps, redundancies, and tone drift—and how to fix them
- How to run a communication audit with an action checklist and a mystery shopper
- When and how to escalate to clinical conversations while keeping routine messaging automated
Build a communication machine that patients trust—and your team can sustain. #PrivatePractice #PatientCommunication #PracticeManagement #HealthcareAutomation #NoShowReduction
Welcome to Private Practice Survival Guide Podcast hosted by Brandon Seigel! Brandon Seigel, President of Wellness Works Management Partners, is an internationally known private practice consultant with over fifteen years of executive leadership experience. Seigel's book "The Private Practice Survival Guide" takes private practice entrepreneurs on a journey to unlocking key strategies for surviving―and thriving―in today’s business environment. Now Brandon Seigel goes beyond the book and brings the same great tips, tricks, and anecdotes to improve your private practice in this companion podcast.
Get In Touch With Me
Podcast Website: https://www.privatepracticesurvivalguide.com/
LinkedIn: https://www.linkedin.com/in/brandonseigel/
Instagram: https://www.instagram.com/brandonseigel/
https://wellnessworksmedicalbilling.com/
Private Practice Survival Guide Book
This show is proudly produced at PS Studios — learn more https://www.psstudios.co
