#151 Trust is built here - Privacy Awareness Week with Privacy Commissioner Carly Kind

To celebrate Privacy Awareness Week, Jordan sits down with Privacy Commissioner Carly Kind to reflect on the PAW theme, her time in the office so far, and what the future holds.

The Office of the Australian Information Commissioner’s (OAIC) chosen theme for Privacy Awareness Week is Trust is built here. In every privacy complaint. In every resolution.

In a wide-ranging interview, Jordan talks with the Commissioner about why she chose to focus on dispute resolution for this year’s PAW theme, and how the OAIC’s own approach to complaint handling is evolving.

With Commissioner Kind approaching the half-way mark of her five-year term, they also reflect on her time in the office so far, and what she still hopes to achieve.

They go deep on facial recognition and discuss what practitioners should learn from the Administrative Review Tribunal’s decision in Bunnings Group Limited and Privacy Commissioner.

Finally, they talk law reform — the Children’s Online Privacy Code, what to expect from tranche 2 of the Privacy Act reforms (and maybe even when), and the upcoming amendments to the Anti-Money Laundering / Counter-Terrorism Financing (AML/CTF) Act which will introduce new privacy obligations for real estate professionals, dealers in precious metals and stones, and certain professional service providers from 1 July 2026.

Links

PAW 2026 at the OAIC https://www.oaic.gov.au/engage-with-us/events/privacy-awareness-week/paw-2026

The OAIC’s new approach to complaints https://www.oaic.gov.au/news/blog/handling-privacy-complaints-a-new-approach-for-a-new-era

Privacy Commissioner’s determination on the 2Apply rental technology platform and statement on RentTech platforms generally https://www.oaic.gov.au/news/media-centre/renttech-platforms-must-stop-unfair-and-excessive-personal-information-collection,-says-privacy-commissioner

Decision of the Administrative Review Tribunal on facial recognition at Bunnings https://www.austlii.edu.au/cgi-bin/viewdoc/au/cases/cth/ARTA/2026/130.html

Privacy Commissioner statement on the Administrative Review Tribunal’s Bunnings decision https://www.oaic.gov.au/news/media-centre/privacy-commissioner-statement-on-administrative-review-tribunals-bunnings-decision

OAIC on the Children’s online privacy code https://www.oaic.gov.au/privacy/privacy-registers/privacy-codes/childrens-online-privacy-code

Children’s Online Privacy Code consultation materials for kids https://www.oaic.gov.au/privacy/privacy-for-kids

OAIC Guidance on the AML/CTF reforms https://www.oaic.gov.au/news/media-centre/know-your-privacy-obligations-under-the-anti-money-laundering-counter-terrorism-financing-amlctf-act-updated-oaic-guidance