Every AI Tool We’re Using & 4 Pillars to Guide You: Operators Build (E7)

“They’re the most capable ever, but not trained on your business.”

What pillars should every AI-first brand build, and which one comes first? 

Matt Bertulli (Founder, Pela Case & Lomi) and Cody Plofker (Advisor & fmr. CEO, Jones Road Beauty) open up the playbook behind Winks, a brand where AI does the grunt work and humans make the calls. Piece by piece, they break down the four components that make that split work. 

1. Company brain: Context, memory, skills 

2. Operating system (OS): Human interface 

3. Software and tools: Existing tech, SaaS 

4. Agents: Researcher, writer, analyst, etc. 

The era of “prompt engineering” is over. Company context lets agents upload ads and match landing pages without being told twice. Yet AI tools still misread research, which leaves one question: How much can you trust them? 

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