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A 99-year-old Milwaukee widow was left bleeding and lying on the floor for more than 2 hours while 911 operators failed to recognize the urgency. On this week's Open Record, Carl and Bryan talk to FOX6's Sam Kraemer about what went wrong at the city's 911 call center and why current employees say systemic change may be needed. Plus, a retired 911 trainer from Waukesha explains why the stress of taking emergency calls leads to high turnover and difficulty recruiting entry level workers.
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