Behind the Buzz: Reliving CUPF's August 10, Opening Day Go Live Reservation Rush

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Welcome to Off the CUPF, a Community Use of Public Facilities podcast, the show where we explore, discuss, and introduce you, our listeners, to the wonderful world of community use.
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I'm Emily Brewster McCarthy.
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And I am Derek Ross.
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Together, we are your host, and we are here to provide you with some of the most up-to-date news and information about CUPF.
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Emily, are you ready to get started?
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Absolutely, I'm ready to get started.
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Oh, yeah, yeah.
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I'm ready to Mambo.
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Good morning, good morning.
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Where's my yawn at?
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Ah, good morning, everyone.
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Good morning.
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Good morning, Montgomery County.
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It is exactly 6:30 a.m.
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The sun is what?
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Barely awake, it's up, and so are we.
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Tell you what, welcome to the painful early edition of Off the Cough.
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I am your co-host, Derek Ross.
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I'm laughing and sitting here with Emily.
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How are you doing, Emily?
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You know, it's it's been a morning already.
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It's super early.
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Good morning, everybody.
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Uh in Montgomery County.
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Hi, Derek.
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It's good to see you.
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It is uh our officially our go live day.
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Uh it is the moment uh indoor MCPS facility reservations open.
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If you're tuned in right now, congratulations.
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Yeah.
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You are awake before most house plants.
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We're up, we're here, we're here.
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Yeah.
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Yeah, yeah, yeah.
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Okay, okay.
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So I guess before we get started, because we uh we're trying to come and bring the energy up and do what we do.
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But highs and lows, are we getting into it?
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Yeah, let's get into it.
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Are you gonna you gonna do it first?
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Sure.
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Oh, okay, okay.
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Okay, so the my high is I absolutely love the adrenaline rush of go live day.
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But here's actually my favorite part.
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We get to order breakfast from Sweet Release.
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Shout out to the Sweet Release program.
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Yeah, yeah.
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Um, I absolutely love their breakfast.
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Uh they have little quiche that I'm obsessed with.
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Oh, that's good.
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It's good.
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Um, and then my low.
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Um, I'm not that much of a morning person, but I'm here.
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You mean all this energy?
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We all of this energy and stuff like that.
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No, you would think, right?
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You would think.
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You would think.
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So, so, okay, okay.
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So you did your highs and lows.
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Now, I I guess I can go into mine's.
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Yeah, what about you?
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All right, me, who, we are up.
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So let me just get the get just get that out the way.
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We are up, and I'm feeling overly excited about opening day reservation.
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This today's a big day.
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Uh, it's a really, really good day for us in regards to understanding, you know, just all of this stuff about opening day and working with the schools and working with the community and stuff like that.
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My lo though, since it's so early, early in the morning, uh I uh to be honest with people, I actually drink a lot of decaf coffee.
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And uh I'm looking around and I cannot find decaf coffee.
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Even though it's early in the morning and caffeine does do us well as well, but I'm looking for decaf.
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So I know that may be a small thing, so I may have to just give my own decaf or something, something, something for that.
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But you know what?
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We'll get you some coffee.
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We're gonna get some coffee.
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We're gonna get everything.
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Everybody else in here is drinking their coffees and stuff like that.
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You know, what about us?
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What about us in the background?
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Who wants some decaf?
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But anyway, anyway, what's happening right now?
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All right, so let's let's just get into this.
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Yeah.
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Right this very second, you see how serious I just got right now.
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Right this very second, CUPF has opened reservations for gymnasiums, cafeterias, classrooms, auditoriums, all through our booking site, Active Montgomery, which by the way, we share with Parks and Recreation.
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Hey, shout out to Parks and Ray.
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I know I know it sometimes can get a little confusing.
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Um, I know some people might think that we are Active Montgomery.
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Uh Active Montgomery is just kind of the vessel that we use uh to reserve our spaces.
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And like we said, Parks uh also uses it and recreation also uses it.
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So if you go on Active Montgomery, you will see facilities that all three departments uh run.
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Um but yeah, and if you uh are hearing frantic typing behind me, uh that's actually Derek trying to secure a gym slot, which means the single There's so many, so many schools, so many schools out here in Montgomery County, so many, so many.
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But yes, yes, yes, you just hear me clicking and clacking on the keyboard and stuff like that.
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Yes, that's it.
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That is exactly how I type too, just clicking and clacking on the keyboard and stuff like that.
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But all right, so if you're on, you're logged in, what's your single active Montgomery?
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I I guess we can get into that too.
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I mean, it is early in the morning and we're up with everybody else, but you know what?
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We're gonna get this done.
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All right.
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So if you're logged in right now, you've clicked reserve a facility, chosen your indoor category, and you're suddenly, and suddenly you're looking at a long list of schools.
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It's like scrolling through a menu, except instead of entrees, it's cafeteria.
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Oh, that sounds great, actually.
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Oh, that sounds good.
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That sounds good.
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Who you are, what you're doing, and confirmation that you won't leave glitter behind.
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And then you hit submit and hope the classroom gods are on your side.
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Emily, you gotta make sure that it's good to go.
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Yeah, you know, it's a little bit of a competition, I think, this morning.
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Uh, we get a little bit of um a wild ride, because you know, most people are logging in super early, right before 6 30, and making sure that they have all of their stuff uh information correct, their account is correct.
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Um, you know, just make sure, like I said, I think I joked around before um we were saying, yeah, go live is at 6 30, but make sure that you're logged in at least 6 29.
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Absolutely.
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Yep.
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Yep.
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629.
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Is that was that a little did you know?
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Did you just throw that in?
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Did you did you know that you should be logged in?
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You should be logged in.
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You should be logged in.
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You should be like it gotta be early.
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All right.
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So go live morning is huge for community groups.
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Yeah, absolutely.
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Dance groups, dance programs, tutoring groups, church organizations, adult dodgeball leagues, though?
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Listen, adult dodgeball, that's literally the bravest sport.
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So don't even go to the body.
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Okay, you heard how I say that.
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I mean, if you want, we can do some dodge.
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We've talked about basketball.
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If we're doing some dodgeball, we we can do that.
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We can do that anyway.
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Anyway, all right, so I guess we got some tips, right?
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We do have some tips.
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For sure.
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All right, so let's let's let's get comfortable with these tips.
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It's 6 30 a.m.
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in the morning.
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Here we go.
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Tip number one, breathe.
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In through the nose, out through the mouth.
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Absolutely, and this is an important and crucial step just for life in general, but in for this reservation process, because it can be a little bit stressful, I think, when you're competing uh for time and slots.
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So, tip number two, uh, keep your dates and times ready.
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If you brainstorm at 6 30, like I said, because we just said log in 629, but if you brainstorm at 6 30, you will accidentally book a cafeteria at midnight.
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What?
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And best believe I've accidentally done that before.
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So we want to make sure that we're not doing that.
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So it's because it's early in the morning, you still gotta lock in and make sure that you get everything right.
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Okay, okay.
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I'm getting these tips down.
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Actually, I'm writing this down myself too.
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Tip number three, hydrate.
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Not for the reservation process, just for your soul.
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We gotta get ready.
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Listen to that.
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We have three tips.
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Really, two tips are just for life.
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You know, breathe.
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Hydrate.
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And then, you know, our our number tip number two, just make sure you're ready.
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Prepare yourself, have everything in line for 6 30 so that you are just ready to log in.
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And actually, one of the things that, and you know, potentially that you should probably think about doing is making sure that your active Montgomery account, like that, you don't forget your password, that you have you have access to it.
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Um, because once you log in, it's gonna start.
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You're gonna start.
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We're gonna wait.
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Thank you.
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Thank you for that, duo.
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Well, thank you for that.
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All right, dude, let's do a little bit of uh uh role playing.
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Are we gonna do that?
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Okay, all right, all right, let's do that.
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Let's do that.
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Let's do that.
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So let's say you do remember that today is the 10th.
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Okay, okay.
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You're here at 6 30.
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So what's your first move?
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What do you what's the first thing you're gonna do?
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So, what am I going to do?
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I'm going to refresh active Montgomery.
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Uh-huh.
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I'm going to grab my event calendar.
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Yes.
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Channel the spirit of every organized PTA leader before me.
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You know, just gotta get into it.
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Get into it.
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Get into the headspace.
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Yeah, get into the headspace.
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Just become one.
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And I click submit with power.
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That's 100%.
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That is the right move right there.
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That's that's right.
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Okay.
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You rally, you rehydrate, you reserve.
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What?
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Okay, okay.
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I'm I'm I'm feeling good.
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All right, I'm feeling good.
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Is it anything else?
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What we got?
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Uh well, let's talk about what happens after you hit submit.
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Okay.
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Okay, so after your request goes in, Cus starts reviewing uh your reservation.
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Uh they're like organized ninjas, to be honest with you.
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They're very stealthy, they're very efficient, uh, and they do all of these things uh now.
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So we started our day very early today.
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Yes.
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Uh, and our whole team is in, uh, and we're doing all of the uh customer support that we can.
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Okay.
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Taking all of the calls, good to know, making sure that everybody has everything uh in place and all of their ducks in a row.
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Perfect, perfect.
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So so that means what they check schedules?
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They do check schedules, confirm availability, absolutely, and ensure you didn't accidentally try to book like a gym during a pep route?
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That's the most important part.
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Okay, okay, okay.
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You you help me out.
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I mean, who's doing reserving?
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Are we doing a reserving?
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Because I'm feeling I'm feeling good.
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I'm feeling good.
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Yeah, so and then, you know, just to kind of have some final thoughts in mind, you know, go live morning like today is always a very lively mix of caffeine.
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Unfortunately, we don't have decaf for Derek.
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But it's a mix of caffeine, community energy, and honestly, sometimes it's a little bit of a panic mode.
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But I really love it, and I think our whole team really comes together nicely uh during go lives, and we really try to be there for the community.
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Uh, you know what?
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That was really nice.
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That was really nice.
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And you know, we haven't thrown it in yet before I kind of jump into it.
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You know, uh uh who are we listening to?
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What what what podcast is this?
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We are listening to Off the CUPF.
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Oh what?
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Off the CUPF.
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Yeah, that's us.
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That's us.
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You know how just uh Emily had to give the the had to give the voice, had to do the voice.
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Okay, so as we wrap up this early, early morning episode, remember, may your coffee be strong, your alarms be loud, and your chosen gym slot be exactly where you left it.
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Yeah, yeah.
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Thank you guys for joining this special live edition of Off the CUPF.
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May your cafetiers be clean, your classrooms available, and your gyms echo with triumph.
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What?
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I like that one.
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I like that one.
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Well, we'll see you once we've had a nap or once we check back in and everything like that.
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We'll put it like that, because we're up early with everybody else and we're feeling good.
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Emily, is there anything else we should say?
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Anything else we can get out?
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Yeah, so if you haven't already, I would just tell you to subscribe to our podcast.
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Yes.
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Uh, and also check out our newsletters.
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What is it?
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Yeah, we have some really cool things happening at CUPF.
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Um, and I just want everybody to be as excited as we are with all of the new stuff that's happening.
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I hope I hope y'all can hear it in our voice how excited we are.
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And we know it's early in the morning, so it is so early, so early.
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But we're feeling good.
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We're feeling good.
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Emily, are we giving a shout out to everybody, the staff?
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Are we doing this?
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Are we doing this?
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Shout out to our whole team that is in here right now.
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Um, you can't hear them because obviously we're in a soundproof space.
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But if you could hear them, uh you could hear us scrambling, grabbing stuff, coffee, talking to customers on the phone.
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Um, we're all uh all hands on deck today, and quite literally, it is even though it is the most work we probably do in an entire day as a whole team, um, I think it really proves the point of how well we work together as a team uh and how we can come together for our community.
00:11:28.639 --> 00:11:36.399
Yeah, shout out to core services, shout out to our finance team, shout out to IT team, shout out, shout out to so many people that are making this happen.
00:11:36.399 --> 00:11:39.200
We can't forget our team and our family at the Civic Building as well.
00:11:39.200 --> 00:11:39.840
Silver Spring.
00:11:40.000 --> 00:11:41.679
Civic Building, don't give me Silver Spring applause.
00:11:41.679 --> 00:11:42.639
We love all of y'all.
00:11:42.639 --> 00:11:44.000
Y'all do such great work.
00:11:44.240 --> 00:11:44.720
Great work.
00:11:44.720 --> 00:11:49.279
Thank you again so much for listening to Off the CUPF Community Use of Public Facilities Podcast.
00:11:49.279 --> 00:11:50.159
Emily, are we done?
00:11:50.240 --> 00:11:50.639
Is this it?
00:11:50.639 --> 00:11:51.039
We are.
00:11:51.279 --> 00:11:51.759
So we ready?
00:11:51.759 --> 00:11:52.559
We ready to reserve?
00:11:52.559 --> 00:11:53.120
We doing this?
00:11:53.279 --> 00:11:53.519
We are.
00:11:53.519 --> 00:11:53.840
Let's go.
00:11:54.240 --> 00:11:54.480
Let's go.
00:11:54.480 --> 00:11:54.879
Let's do it.
00:11:54.879 --> 00:11:56.159
So you ready to mambo?
00:11:56.320 --> 00:11:57.600
I am ready to be.
00:11:57.840 --> 00:11:58.559
You see, I got you.
00:11:58.559 --> 00:11:59.039
I caught you.
00:11:59.039 --> 00:11:59.919
I caught you.
00:11:59.919 --> 00:12:01.200
Thank y'all so much.
00:12:01.200 --> 00:12:01.919
Have a good day.
00:12:02.080 --> 00:12:03.279
Yeah, see you guys later.
00:12:03.440 --> 00:12:03.679
Bye.
00:12:03.840 --> 00:12:04.159
Bye.
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00:12:11.840 --> 00:12:18.559
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