이 에피소드에 관해
📊 What if your next best decision wasn’t a guess—but a calculation?
In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff are joined by Tim Moriarty, Co-Founder of Data Insights Consulting and member of the ISSA Technology &Innovation Committee. Together, they dive into the emotional and operational sides of working with data—and how smart systems, built with trust and clarity, can drive real results.
In This Episode:
🔹 Quick Control:
- Watch the Customer Retention Webinar:https://www.issa.com/articles/what-does-best-in-class-customer-retention-look-like-for-a-building-service-contractor-bsc/
- CLX Las Vegas is coming soon—register today!
- Don’t forget to support the VEO Conference: https://www.issa.com/events/veo-conference/
(Caden’s emceeing the gala 👀)
🔹 Clear Cache:
- Two Truths & a Lie: Power BI workouts, state championships, and Lawrence Taylor
- What’s actually missing in dashboards (hint: it’s not math)
- Why common language is more important than correct formulas
- “Retention is the new growth” – how to measure the dollars you already have NPS scores, data storytelling, and building trust across roles
- How to combat survivorship bias and gut-based decision-making
- Data governance tips that don’t require a PhD
- Hidden Figures and Hidden KPIs—how emotional intelligence affects adoption
- Why AI isn’t replacing you—it’s making you a cyborg (in the best way)
- Final advice from Tim: know the question before you chase the answer
💡 “People fear data because they think it’s replacing them. It’s not—it’s enhancing their job. The question is: are you ready to trust it?”
🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, or wherever you get your podcasts.
Connect with the Hosts & Guest:
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
Tim Moriarty – https://www.linkedin.com/in/tim-m-992879a0/
👥 Join the ISSA Tech & InnovationCommunity on LinkedIn:
https://www.linkedin.com/groups/13063462/
