이 에피소드에 관해
AI is pushing the services industry into a new kind of competitive divide.
In this episode of Gartner ThinkCast, Gartner experts Craig Lowery and Scott Frederick explore the growing split in AI services — where platform-driven, AI-enabled providers are accelerating ahead, and digital-only models are struggling to keep up. From autonomous agents and intelligent service delivery platforms to the rise of "phygital" experiences, they unpack how AI is moving beyond apps into real-world environments — and what that means for competition, growth and strategy.
You'll learn:
- Why the AI services market is splitting and who's winning
- How AI agents and platforms enable "growth without growth"
- Why hyperscalers threaten digital-only service strategies
- Where "phygital" experiences create new competitive advantage
Dig deeper:
- Download the Top 3 Priorities for Tech Services Leaders
- Learn more about Gartner for Tech Services Practice Leaders
- See why Gartner is the world authority on AI
영어
미국
전사 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
이 팟캐스트의 다른 에피소드
In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is now a defining feature of the business landscape.
Gartner expert Mary Mesaglio returns to offer a succinc…
AI is delivering pockets of productivity, but far less business value than expected.
In this episode of Gartner ThinkCast, Distinguished VP Analyst Fran Karamouzis explores why so much AI ROI remains stuck inside organizations, never reaching the bottom line. While many leaders expect gains in ind…
AI adoption is accelerating fast, but so is enterprise risk.
In this episode of Gartner ThinkCast, Distinguished VP Analyst Paul Furtado explores the growing reality facing leaders: nearly every organization is investing in AI, yet most expect it to increase their risk profile.
Drawing from real-…
Agentic AI is likely the most hyped technology in enterprise IT, but its long-term potential is still just as real.
In this episode of Gartner ThinkCast, Distinguished VP Analyst Rajesh Kandaswamy breaks down the 2026 Hype Cycle for Agentic AI — what it is, why it matters, and how leaders can sepa…
면책 조항: 이 페이지에 포함된 팟캐스트와 작품은 Gartner에서 가져온 것입니다. 이 팟캐스트는 소유자의 재산이며 Listen Notes, Inc.와 제휴하거나 보증하지 않습니다.
