이 에피소드의 오디오가 손상되었을 수 있습니다.
How to fix it?
이 에피소드에 관해
Can you over-invest in CX? Vikas Bhambri, SVP, Sales & CX at Kustomer, doesn’t think so. Throwing money at CX isn’t the solution, though. Vikas is frustrated that we’ve invested so many resources in technology that should enable incredible CX, yet we neglect the basics of serving customers well. Vikas reminds us of the importance of contextualized data in CX. When used correctly, we can understand our customers and provide them with the help they need to avoid obvious mistakes. Data can help us predict and prevent churn as well. When we look at our customers’ context, we can identify touchpoints that may lead to churn and take action against it. Listen to this episode to hear Vikas’ punchy and practical advice to help refresh your CX.
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면책 조항: 이 페이지에 포함된 팟캐스트와 작품은 Zoomin Software에서 가져온 것입니다. 이 팟캐스트는 소유자의 재산이며 Listen Notes, Inc.와 제휴하거나 보증하지 않습니다.
