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In this episode of "Disability, Inclusion, and Accommodation in the Workplace," host Eric Pines interviews Eric Thomas, the Global Diversity, Equity, and Inclusion Officer at Genesys. Genesys is a global leader in cloud customer experience and contact center solutions. Eric Thomas discusses his role in fostering inclusive practices across the company, which serves nearly 7,000 employees worldwide. He highlights initiatives like partnering with "Be My Eyes," an app designed to aid visually impaired individuals. This application integrates with Genesys's services to enable call center agents to assist blind or visually impaired customers in real-time, enhancing accessibility and consumer engagement. The conversation also delves into the broader implications of such technologies in the workplace and the importance of inclusive employment practices. The podcast offers insights into how technology and corporate responsibility intersect to create more inclusive environments for employees and customers alike.
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Learn More about Genesys at: https://www.genesys.com/company/leadership/eric-thomas
