이 에피소드에 관해
Organizations now have an unlimited variety of methods for assessing their consumer base, such as analytics dashboards, surveys, and metrics that offer valuable information.
But what happens when these tactics take the place of live conversations?
In this episode of Decisions at the Fulcrum, William Hoffman speaks with Jake McKee, a long-time community strategist whose career has focused on assisting businesses in gathering insights from the people who use their products.
Jake's work with the LEGO fan community and current projects, such as the discussion compass and AIX, have focused on promoting optimal decision-making through communication.
We'll look at what happens when organizations stop depending on dashboards and return to direct interaction.
Notes
Website: https://jakemckee.com
Customer Conversation Compass: https://jakemckee.com/compass
Conversation Lab events and podcast
Conversation Lab Field Notes newsletter
But what happens when these tactics take the place of live conversations?
In this episode of Decisions at the Fulcrum, William Hoffman speaks with Jake McKee, a long-time community strategist whose career has focused on assisting businesses in gathering insights from the people who use their products.
Jake's work with the LEGO fan community and current projects, such as the discussion compass and AIX, have focused on promoting optimal decision-making through communication.
We'll look at what happens when organizations stop depending on dashboards and return to direct interaction.
Notes
Website: https://jakemckee.com
Customer Conversation Compass: https://jakemckee.com/compass
Conversation Lab events and podcast
Conversation Lab Field Notes newsletter
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면책 조항: 이 페이지에 포함된 팟캐스트와 작품은 William Hoffman, Ph.D.에서 가져온 것입니다. 이 팟캐스트는 소유자의 재산이며 Listen Notes, Inc.와 제휴하거나 보증하지 않습니다.
