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In this episode of Customer Driven, Chad is chatting with Vicki Perryman, Senior Vice President of Humana. Humana is a global operations organization focused on enabling their members to utilize their benefits and access providers for the care they need. Chad and Vicki also discuss: - Her start with Ebay - Humana's main channels for Customer Engagement - How to utilize insights to drive customer satisfaction - How Humana determines when and what to outsource - What it means to become a "partner in health and aging" Please be sure to rate and subscribe on Apple Podcasts, Stitcher and Spotify!
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면책 조항: 이 페이지에 포함된 팟캐스트와 작품은 Chad McDaniel에서 가져온 것입니다. 이 팟캐스트는 소유자의 재산이며 Listen Notes, Inc.와 제휴하거나 보증하지 않습니다.
