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In this episode of Counting Change, hosts Arjun Sahgal and Rachel Reid are joined by Joseph Mancini, Chief Operating Officer at BankProv. Joseph discusses how innovation can boost efficiency whilst preserving customer experience. The challenges financial institutions face in balancing innovation and customer service, recent innovations in the financial services industry, and the importance of involving customers in the innovation process is also explored. Lastly, Joseph discussed future trends in the industry, including embedded finance, API banking, AI, and real-time payments.
This episode is a must-listen for anyone interested in the intersection of finance, technology, and community service.
About BankProv
BankProv is a subsidiary of Provident Bancorp, Inc. (NASDAQ: PVBC). BankProv is a full-service commercial bank headquartered in Massachusetts. With retail branches in the Seacoast Region of Northeastern Massachusetts and New Hampshire, as well as commercial banking offices in the Manchester/Concord market in Central New Hampshire, BankProv delivers a unique combination of traditional banking services and innovative financial solutions to its markets. Founded in Amesbury, Massachusetts in 1828, BankProv holds the honor of being the 10th oldest bank in the nation. The Bank insures 100% of deposits through a combination of insurance provided by the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF). For more information, visit bankprov.com.
