이 에피소드에 관해
Customers churn from software products due to lack of value. Even if the product is valuable, it doesn't matter if users don't know how to use it. Software vendors train 30 users at start, only 2 know how to use it after a year. Large language models bring value to the other 28.
Topics Covered
- What is Gainsight & who is Karl
- Automation in Karl's organization of IT & cybersecurity
- First thing Gainsight implemented with OpenAI
- The power of conversational interfaces in software products
- The speed, scale, and focus of Gainsight's response to LLM growth
- Highest ROI Product -- Security questionnaire tool
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