이 에피소드에 관해
David once met a client in need at 11pm on a Monday night. The gentleman spent $12,000 in two hours. He’s been a client for life ever since.
That’s not a sales story. That’s an experience story.
In Episode 20 of Built By Doing, David and Stan break down why the experience you provide matters more than the product you sell — and how the smallest details (a bad hanger, a missing text update, a 6-hour service window) are silently killing businesses that think they’re doing everything right.
Inside this episode:
- The $12,000 midnight fitting that turned a stranger into a lifetime client
- How a $4 Amazon hanger cost David a customer on a $2,000 suit
- What David took from Tilman Fertitta’s “Shut Up and Listen” — and why DAC was already doing all of it
- The Audi mechanic video that instantly built more trust than 10 years of reputation
- The 5-second rule at David Alan Clothing — if a customer waits longer than that at the door, it’s a problem
- How a bad closet experience led David to launch an entirely new company
The thesis of this episode: "experience means you care."
If you’re a business owner, entrepreneur, or founder and you think your product speaks for itself — this conversation will change how you look at every interaction your customer has with your brand.
Subscribe for weekly conversations on entrepreneurship, customer experience, business strategy, and building companies the right way.
Questions about your own business? Drop us a comment or send us a private message at www.builtbydoingpodcast.com.
That’s not a sales story. That’s an experience story.
In Episode 20 of Built By Doing, David and Stan break down why the experience you provide matters more than the product you sell — and how the smallest details (a bad hanger, a missing text update, a 6-hour service window) are silently killing businesses that think they’re doing everything right.
Inside this episode:
- The $12,000 midnight fitting that turned a stranger into a lifetime client
- How a $4 Amazon hanger cost David a customer on a $2,000 suit
- What David took from Tilman Fertitta’s “Shut Up and Listen” — and why DAC was already doing all of it
- The Audi mechanic video that instantly built more trust than 10 years of reputation
- The 5-second rule at David Alan Clothing — if a customer waits longer than that at the door, it’s a problem
- How a bad closet experience led David to launch an entirely new company
The thesis of this episode: "experience means you care."
If you’re a business owner, entrepreneur, or founder and you think your product speaks for itself — this conversation will change how you look at every interaction your customer has with your brand.
Subscribe for weekly conversations on entrepreneurship, customer experience, business strategy, and building companies the right way.
Questions about your own business? Drop us a comment or send us a private message at www.builtbydoingpodcast.com.
영어
미국
이 에피소드 내
전사 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
이 팟캐스트의 다른 에피소드
Nothing goes smooth. Ever. In Episode 23 of Built By Doing, David and Stan open a new monthly series: every month they lay out exactly what they're working on across the David Alan businesses, then come back the next month and grade themselves on what actually happened.
This month: the Columbus st…
A med spa owner asked when she should hire help. David's answer: six months ago. That's the energy of this entire episode, real business owners asking the hard questions, and David and Stan answering from experience, not theory.
In Episode 22 of Built By Doing, David and Stan field questions from …
Entrepreneurship looks exciting when you're watching the wins. But what happens when you're exhausted, overwhelmed, burned out, and the work still has to get done?
In Episode 25 of Built By Doing, David Alan and Stan Kleja get candid about one of the hardest realities of building a business: stayi…
When you start a business, pursue an entrepreneurial idea, or try to grow something that doesn't fit the traditional mold, everyone seems to have an opinion. Some advice can change the trajectory of your business. Other advice can create doubt, unnecessary complexity, wasted money, or convince you …
David's first business was selling creepy crawlers for 25 cents at school. He got sent to the principal's office. Decades later, he's built an expanding successful brand that's donated over half a million dollars to charity.
That arc, from getting in trouble for hustling in first grade to running …
면책 조항: 이 페이지에 포함된 팟캐스트와 작품은 David Alan, Stan Kleja에서 가져온 것입니다. 이 팟캐스트는 소유자의 재산이며 Listen Notes, Inc.와 제휴하거나 보증하지 않습니다.
