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Building the “perfect” product sounds like the right move.
It wasn’t.
In this episode of Scaling Without Breaking, host Roland Siebelink sits down with Glenn Richmond, Founder & CEO of Fieldmagic, who nearly killed his startup by over-engineering it from day one.
Enterprise-grade architecture. Zero-downtime deployments. Full DevOps pipelines.
All built before meaningful customer feedback.
The result?
Months-long release cycles. Slow iteration. A product at risk of falling behind.
Because the real challenge of building a startup isn’t just building it right.
It’s building it fast enough to matter.
Everything changed when Glenn made a critical shift:
Ship every week.
In this episode, Roland and Glenn unpack what it takes to build and scale field service management software without getting trapped in unnecessary complexity.
Key Discussion Points
00:45 - Over-engineering + slow shipping problem 03:35 - Shift to weekly releases + impact on customers 05:20 - Product positioning (field service + inspections) 08:00 - GTM learning + advisors 10:13 - ICP mistake + Gartner lead issue 12:43 - Shift to outbound + ICP clarity 14:18 - Junior devs + shipping culture 16:09 - AI + role of juniors 21:57 - Founder advice
For founders building SaaS products — especially in field service scheduling software, service inspection software, and work order management — this episode offers a practical perspective on scaling without slowing down.
Fieldmagic is offering listeners a 30-day free trial plus a free consulting session.
Learn more here: fieldmagic.co/midstage
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#ScalingWithoutBreaking #FieldServiceManagementSoftware #StartupLeadership #ProductDevelopment #FounderMindset #SaaS #GoToMarket #OperationalExcellence
