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Between Two Dots Podcast
Episode 175 – David Bradshaw
David Bradshaw is a seasoned executive leader,customer experience expert, and the co-founder of a boutique advisory firm focused on helping organizations deliver consistent, high-quality service. With over 25 years of experience across financial services, telecommunications, and operations, David has led large-scale transformations and helped build award-winning teams recognized globally for excellence in customer experience.
Today, David continues to help businesses create meaningful, human-centered customer experiences through his work, emphasizing consistency, empathy, and putting the customerfirst. His perspective is a powerful reminder that success is built on mindset, discipline, and the ability to stay positive through adversity.
Between two dots – “Really, the value is in that line: the journey.”
“Don’t make the customer figure out how to work with you—figure out how to work with them.” – David Bradshaw
Episode Highlights:
00:00:00 - Introduction & Guest Overview
00:01:17 - Early Beginnings: Growing up in London
00:08:04 - Role Models & Early Career Lessons
00:24:06 - Learning Resiliency & Confidence through Sales
00:35:57 - Sponsor Ad Break
00:38:12 - Corporate Growth, Representation, & Xerox
01:01:06 - The Calgary Black Chambers & Paying It Forward
01:10:46 - Customer Experience & Bradshaw Bolton Consulting
01:14:15 - Outro & Call to Action
Connect with David:
LinkedIn: https://www.linkedin.com/in/david-bradshaw
Sponsors of this episode:
Bloom Benefits Group: www.bloombenefits.ca
Zelos Investment Counsel: www.zelosglobal.com
Airways Krown: www.krown.com
Disclaimer: The views and opinions expressed by the hosts and the guests do not necessarily reflect any agency, organization, or affiliated companies.
