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In episode 10 we talk about chapter 3 of the new book Bad Services, Materials.
Services are made up of materials, and these define how we deliver our services.
We delve into what the materials of services are, and how difficult organisations find it to keep up with technology advances and delivering services in new and different ways.
Join us as we weave from ‘knocker uppers’ to Giambattista Vico’s ‘Verum Factum’ to ATARI and the making of E.T the video game, discussing why caring about the materials and smashing the ‘don’t sweat the detail’ leadership trope is important to design and deliver good services.
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면책 조항: 이 페이지에 포함된 팟캐스트와 작품은 The School of Good Services에서 가져온 것입니다. 이 팟캐스트는 소유자의 재산이며 Listen Notes, Inc.와 제휴하거나 보증하지 않습니다.
