Checkin' In (the Hospitality & Tourism Podcast) - Ep 6 with Private Club Leadership
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In Episode 6 of Checkin' In: The Hospitality and Tourism Podcast, hosts Jeremy Nichols and Dr. Peter Ricci sit down with respected voices in the private club world to unpack an industry that most people never see from the inside.Joining us are Michael McCarthy ECM, CEO and General …
Why Hotels Raised Pay and the Quit Rate Got Worse - Peter Ricci, Florida Atlantic University
In this episode, Dr. Peter Ricci, the Director of the Hospitality and Tourism Management Program at Florida Atlantic University, shares why the industry's progress on workforce flexibility lands at a "three out of ten," what his recent research reveals about rising quit rates, and what the next gen…
Checkin' In Podcast - Destination Marketing Meets Big Data
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Checkin In Hospitality & Tourism Podcast – Episode 7Destination Marketing Meets Big DataRecorded live on Wednesday, April 29th at 11:00 AM
This episode is a deeper look at how data is actually shaping tourism strategy today and what it means for hospitality leaders on the ground.Th…
Stop Treating AI Like a Threat to Hospitality - Peter Ricci, Florida Atlantic University
In this episode, Dr. Peter Ricci, Director of the Hospitality and Tourism Management Program at Florida Atlantic University, shares a practical view of AI in hospitality. He explains why the fear around AI is overblown, where it fits best in operations, and how leaders should use it to support bett…
Checkin' In Podcast Ep.8 - Hospitality Education and Leadership with Dr. O
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In this episode of Checkin’ In, Dr. Peter Ricci was joined by guest cohost Jessica Platts for a conversation with one of the most recognized voices in global hospitality leadership, Dr. Jeffrey O.
Dr. Jeffrey O is an internationally renowned CEO, leadership coach, educator, author,…
Checkin' In with Henry Bowles, Ph.D. about Resiliency
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Checkin' In: The Hospitality & Tourism Podcast Ep.9Join Dr. Peter Ricci and Jeremy Nichols for a thought-provoking conversation with Henry Bowles, Ph.D., as we explore one of the most critical leadership traits in hospitality today: resiliency.From labor shortages and economic unce…
Checkin' In Podcast Ep10 - Beyond the Star Rating: Legacy Ratings Meet the Instant Gratification Era
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What does a five-star rating even mean anymore when guests are used to instant feedback, instant reviews, and instant everything? In this episode, Jeremy Nichols and Jessica Platts talk with Stuart Greif, Chief Strategy, Innovation & Operating Officer at Forbes Travel Guide, about …
Checkin' In (EP 11) - Build a Culture Guests Truly Feel w Christine Trippi & Ryan Minton
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Culture isn't a poster on the break room wall. It's what happens when a guest walks in and can feel, without anyone saying a word, that the team actually wants them there.On the next Checkin' In, Jeremy Nichols and Dr. Peter Ricci sit down with two of hospitality's sharpest voices …
Checkin' In (The Hospitality & Tourism Podcast) - Kim Bennett, Founder and CEO of AtlasGuru
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The AI Concierge Is Already Here. What Happens to Your Team?Nearly half of travelers now use AI to plan trips, and hotels are starting to put that capability directly on their own websites. Guests arrive with golf, spa, and dining already booked. Concierge load goes down. Spend per…
Checkin' In: The Hospitality & Tourism Podcast - Marketing the U.S. as a Destination
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How do you sell an entire country to the world? On this episode, Jeremy Nichols and Dr. Peter Ricci sit down with Chris Heywood, Senior Vice President, Public Relations and Chief Communications Officer for Brand USA, to talk about what it takes to position the United States as a gl…
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