#78 The Maxima moment: How one meeting multiplied my visibility
Welcome to a new episode of CX Leadership Talks! The podcast for CX leaders who want to spice up their leadership.
In this personal and inspiring solo episode, your host Nienke Bloem CCXP dives into one of the most defining visibility lessons of her career, sparked by an unforgettable encounter wi…
#79 Executives don’t buy CX activities. They buy confidence.
Welcome to a new episode of CX Leadership Talks with Nienke Bloem.
In this episode, we tackle one of the biggest blind spots in CX leadership: stakeholder management.
Because most CX leaders are strong in CX management. They know journey mapping, VoC, dashboards and improvement projects. But in…
#80 ANI - The future of CX Leadership
Welcome to a new episode of CX Leadership Talks with Nienke Bloem.
In this episode, Nienke introduces ANI: her new CX leadership philosophy built around three elements every CX leader needs to thrive: Authority, Narrative and Impact.
After spending months interviewing CX leaders and reflecting on…
#81 Why some CX Leaders create impact and others don't – ANI deepdive
Welcome to a new episode of CX Leadership Talks, recorded from the sun-soaked island of Texel during an intense European heatwave.
In this special solo episode, Nienke Bloem CCXP dives deep into the ANI model — her new CX leadership philosophy that will transform the way you look at customer ex…
#82 Would they miss you? The CX budget cut test
Welcome to a new episode of CX Leadership Talks with Nienke Bloem!
Today, we dive into a thought-provoking challenge every CX leader must face: Would they miss you if your CX team disappeared tomorrow?
Drawing inspiration from a recent Qualtrics event, Nienke Bloem explores the true business im…
#83 Design Love In: Have we taken Love out of business?
What if we spend too much time in CX fixing what is broken?
In this episode of CX Leadership Talks, Nienke Bloem shares three insights from Marcus Buckingham’s book Design Love In and explores what they mean for Customer Experience leaders.
This is not just a book review. It is about what the boo…
#84 The power of dreaming out LOUD
There are four serious working months left in 2026. Your first instinct might be to look at the roadmap, the KPIs and everything that still needs to get done.
But what if, before going straight into execution mode, you did something completely different?
In this episode of CX Leadership Talks, Ni…
#85 Your calendar Is one of your most important CX Leadership tools
You say CX strategy matters. You say stakeholder management matters. You say you need time to think, create impact and move the organization forward.
But would your calendar agree?
In this episode of CX Leadership Talks, Nienke Bloem CCXP explores one of the most underestimated tools in CX leader…
#86 How Daikin scaled Customer Experience across Europe - CX Leadership insights with Nicoline Valk
How do you scale Customer Experience across 17 European affiliates when you cannot lead CX from headquarters alone?
In this episode of CX Leadership Talks, Nienke Bloem speaks with Nicoline Valk, Department Manager Customer Experience at Daikin Europe. Nicoline shares how Daikin moved from a B2B …
#87 How do you prove you’re a CX leader? Introducing CXLM with Ian Golding
Normally, CX Leadership Talks lands on a Monday. Not this week.
This special episode arrives on Tuesday, 6 October, because it is Global CX Day and Nienke Bloem and Ian Golding have something BIG to celebrate and reveal.
In this episode, Nienke is joined by long time CX colleague and friend Ian G…
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