# Fred Stacey

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#7 - Peaking with Fred Stacey! Industry evolution, starting at the bottom, and leading from the front!

In this conversation, Wyatt peaks with Fred Stacey, CEO of Cloud Tech Gurus. Fred shares insights from his extensive career in the call center and technology industries. He discusses his distaste for Vegas, the evolution of customer experience, and the impact of AI on the future of contact centers.…

The One With The AI Readiness Truth - Fred Stacey CEO Cloud Tech Gurus E218

What's on your mind? Let CX Passport know... 🎤🎞️“The One With The AI Readiness Truth” with Fred Stacey CEO Cloud Tech Gurus in CX Passport Episode 218🎧 What’s in the episode?... CHAPTERS 0:00 Introduction: Welcoming Fred Stacey 1:30 Why every contact center is the same… and different 4:46 What it …

Will AI Really Replace Call Center Agents?

Is AI really the future of customer experience—or just the latest overhyped buzzword? That’s the question every business leader is wrestling with right now. Companies are promised sky-high ROI, plug-and-play simplicity, and magical solutions that can “replace” people overnight. But is that really w…

S1/E7: Dr. Diane Dye and Fred Stacey - Implementing Change in the Age of AI: Why Your Tech Isn’t Failing — Your Process Is

Dr. Dye and Fred Stacey anchor the episode in a practical, execution-based framework for implementing AI and complex technology responsibly. The 4-Step Intelligent Change Framework 1️⃣ Understand the Workflow Before inserting AI or new tech, map the real workflow — not the imagined one. How doe…

Remote Work, Leadership, and the Future of Contact Centers | John Coulter

In this episode of Contact Center Journeys, Fred Stacey sits down with John Coulter, SVP of Sales at Five Star Call Centers, to talk about developing future leaders in today's remote world — and how mentorship, networking, and staying connected keep our industry growing strong.   Timestamps / Cha…

Nate Brown's Journey in Customer Experience | From Customer Service to CX Leadership

Is customer service just a stepping stone, or can it be a meaningful, long-term career?   In this episode, Fred Stacey sits down with Nate Brown, Head of Education & Enablement at Metric Sherpa and co-founder of CX Accelerator, for an honest conversation about careers in customer experience, ment…

From Insurance Agent to Running Contact Centers Worldwide | Tyler Orrell

He walked into a random job fair with no plan, and walked out with a career that took him from answering phones to running contact centers across the globe, without a college degree.   In this episode of Contact Center Journeys, host Fred Stacey talks with Tyler Orrell about the unlikely path, th…

AI in CX: Bill Staikos on the Future of Contact Centers

Is AI transforming the contact center, or is the industry focused on the wrong things?   In this full episode of the Contact Center Journeys Podcast, Fred Stacey sits down with Bill Staikos, CEO & Managing Partner at Be Customer Led, to break down the real future of customer experience, AI, and t…

Cutting Through the AI Noise | Fred Stacey on What Really Matters in Tech | The Tech Matchmaker

The Tech Matchmaker Podcast | Featuring Fred Stacey of Cloud Tech Gurus In this episode, we chat with Fred Stacey, CEO of Cloud Tech Gurus, about navigating the overwhelming tech landscape, the real meaning of AI readiness, and how CTG helps businesses cut through the noise to find what actually wo…

Real-Time Visibility for Contact Centers | Fred Stacey

Welcome back to The Tech Matchmaker Podcast! Host Gina Gibson catches up with returning guest Fred Stacey, CEO of Cloud Tech Gurus, for round two, and this time the conversation isn't about CTG. It's about Peregrine, the platform Fred co-founded to solve a problem almost nobody in the CX space has …