#426: Dan Michaeli of Glia
When we have a customer service issue with a bank, credit union, or fintech today, we often approach it with some trepidation. So many organizations provide a poor experience that is painful and frustrating for their customers. But we have the technology now for customer service to be exceptional.
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EPISODE 150: ANSWERING THE CALL TO OVERHAUL THE CALL CENTER
Even after several rounds of revolution in technology, call centers still conjure up nightmares of voice mail hell and endless wait times for consumers. Nor is fixing these problems as simple as moving to the cloud or plugging in some AI. Dan Michaeli, the CEO and Co-Founder of Glia, walks us throu…
Dan Michaeli on Transforming Customer Support with AI
Dan Michaeli is the co-founder and CEO of Glia, a digital customer service platform that seamlessly integrates various modes of communication into one “channel-less” interface. In other words, customer interactions evolve as the conversations do in the digital-first world: moving easily between voi…
Transforming the Future of Customer Service - Dan Michaeli - Not Another CEO Podcast - Episode #10
How can predictable schedules, clear expectations, and a learning mindset boost company performance, strategic success, and leadership effectiveness? In this week’s episode, we dive in with the leading pioneer of unified interaction management, Dan Michaeli, Co-Founder and CEO of Glia, and explore …
Episode 8: Dan Michaeli, Glia
The benefits of showing (not telling) at Finovate, empowering your CX agents to do their best work, and Dan’s personal search for great experiences as a customer.
CU 2.0 Podcast Episode 390 Glia's Andrea Argueta on AI and Your Credit Union
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Today Andrea Argueta is director of financial institution advisory at Glia, a company that focuses on providing credit unions and banks digital customer service tools and nowadays that means AI. So this show’s focus is on the practical suite of tools Glia has working in some 400 c…
Stablecoins and AI- Need We Say More?
Continuing our Americas Credit Unions Government Affairs Conference coverage, Managing Director Brian Kaas discusses TruStage's new stablecoin designed specifically for credit unions, and CEO/Co-Founder Dan Michaeli shares data-driven insights from Glia's new Banking AI Benchmarks Report. Also- fin…
Winning the Multi-Front War: AI-Powered Intelligence for Modern Banking
In This Episode
Financial institutions (FIs) are currently navigating a “perfect storm” of technological, market, and consumer shifts. They face a multi-front war: constant economic and regulatory pressure, soaring consumer expectations for 24/7 personalization, and the existential threat of megab…
Episode 8: Dan Michaeli, Glia
The benefits of showing (not telling) at Finovate, empowering your CX agents to do their best work, and Dan’s personal search for great experiences as a customer.
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