このエピソードについて
In this episode, Midco flips the script and interviews me about a frustrating customer experience that I had, that ultimately turned into a powerful example of listening and recovery.
I share how I unexpectedly lost internet service after Midco acquired SCI, and how what started as confusion and frustration became a positive experience when Midco leaders reached out, owned the issue, and worked to make things better for future customers.
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過去のエピソードを検索
The Experience Gap: The Insight Shop to the Rescueの以前のエピソードを検索します。
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免責: このページに埋め込まれているポッドキャストとアートワークは Kate Backer-Kompelien からのものであり、その所有者の所有物であり、Listen Notes, Inc. と提携または承認されていません。
