このエピソードについて
Listen to my latest podcast, How AI Will Destroy Your Business, because AI is not what destroys your business. Your adoption strategy does.
I have watched organizations spend millions on technology that worked exactly as promised and still managed to make their employees miserable and their customers feel like account numbers. The system was fine. The experience collapsed.
Here is what the best organizations in the world do differently.
They decide what work belongs to the robot and what work belongs to the human, and they make that call from a human first perspective instead of a cost first one.
They build a formal human experience innovation strategy, HXI, that governs how technology gets selected, adopted, and deployed.
They run that governance through a formal Human Experience Advisory Council rather than leaving it to whoever happened to buy the software.
They build human first protections so artificial intelligence never dehumanizes an employee or a customer.
Miss those four and AI will not disrupt you. It will quietly hollow you out while your dashboard insists everything is fine.
Which one is your organization missing right now?
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