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Robert Allman is the Group Senior Vice President for Customer Experience at Dimension Data. Based in Johannesburg, South Africa, Dimension Data operates all over the world managing and consulting on technology and they have a strong focus on CX and customer analytics.
Each year for the past 22 years, Dimension Data has published their annual Global CX benchmarking report - this is one of those reports that everyone in the industry looks out for because it has a long history and deep insights into what companies are really doing.
In this edition of CX Files I talk to Rob about the findings from the 2019 research.
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CX Files will return on September 3, 2026.
Enjoy the summer!
Mark & Peter
免責: このページに埋め込まれているポッドキャストとアートワークは Mark Hillary and Peter Ryan からのものであり、その所有者の所有物であり、Listen Notes, Inc. と提携または承認されていません。
