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Lucy Sheldon and Clare Beddoes from Cambridge Design Partnership explain how to develop clear instructions for medical devices, and what Apple can teach us about making products so intuitive we don’t need instructions at all. And how do LEGO make instructions part of the act of play itself?  W…

Untangling Votes

“Democracy is a design problem.” Whitney Quesenbery, Co-Founder of the Center for Civic Design in Washington, talks voting slips and the many factors that influence how we behave in the polling booth.   We’ll talk hanging chads. Dogs in polling station! And we pop on a posh frock and prep…

Untangling Tickets

A ticket is way more than just a slip of paper that gets you into the gig, show, or football match. But with the move to QR codes, barcodes and digitisation, do they still feel special?  In Untangling Tickets, designer Jules Akel draws on his extensive experience in designing beautiful tickets…

Untangling Captions

Hector Minto, Lead Accessibility Evangelist for Microsoft, joins communications specialist Sue Keogh to explain how AI is transforming the ability to create fast, accurate captions, and how to make your digital content more accessible and inclusive. Plus a trip to the Tate, and how the clarity of t…

Untangling Signs

How do we tell people where to go? Author and transport expert Mark Ovenden joins us to talk about legends of design Margaret Calvert and Jock Kinneir and the critical role they played in the signage we see on motorways and airports today. You’ll find out how patterns in the tiles on the London Und…
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