Gregorio Uglioni welcomes Cory Davison to discuss the 'experience equation' and the importance of aligning four key experiences: customer, employee, brand, and product. Cory shares her background in market research and her pivotal role at Smart Technologies, where she broke down silos and created s…

00:31:18

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Unlock the Growth Hidden in Your Best Customers with Jim Tincher

2026年8月2日

This episode explores how customer experience can drive real business growth, not just satisfaction. Jim Tincher shares insights from over 800 B2B interviews, practical frameworks like the LEAD model, and real-world examples from companies like Dow. Learn actionable steps to unlock growth hidden in…

00:25:43

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How LinkedIn Turns Connections Into Business with Sarka Risch

2026年7月19日

In this episode I discuss with Sarka Risch how to use LinkedIn to build real relationships, stand out, and create business opportunities. Sarka Risch shares practical tips, real stories, and mistakes to avoid. Whether you're a leader, entrepreneur, or job seeker, you'll learn actionable strategies …

00:32:28

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Why Most Leaders Are Obeyed but Not Followed with Rene Pascal Gonthier

2026年7月26日

This episode explores why many leaders are obeyed but not truly followed, and what that costs businesses. Rene Gonthier shares real-life stories and practical advice on building trust, motivating teams, and the difference between managers and true leaders. Listeners gain actionable tips to boost tr…

00:25:33

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AI, Not KPI: The New Customer Experience Game with Bill Staikos

2026年8月9日

Bill Staikos discusses his recent journey, including launching a consulting practice and a newsletter called 'AI, not KPI.' He explains how the newsletter aims to help CX professionals shift from focusing solely on metrics like NPS to building AI-forward organizations. Bill shares how each issue bu…

00:27:00

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免責: このページに埋め込まれているポッドキャストとアートワークは Gregorio Uglioni - Digital Transformation, Customer Experience, Leadership からのものであり、その所有者の所有物であり、Listen Notes, Inc. と提携または承認されていません。