このエピソードについて

文字起こし 🔗

過去のエピソードを検索

Business Transformation Pitch with The CX Goalkeeper | Digital Transformation, AI, Leadership, Customer Experienceの以前のエピソードを検索します。

このポッドキャストの他のエピソード

Gregorio Uglioni and Faran Niaz discuss the current state of customer experience (CX), questioning whether technology and automation are truly improving CX or just creating new frustrations. They highlight that while some leading companies excel, many average and poor companies use technology as a …
Gregorio Uglioni welcomes Zack Hamilton to discuss the current state and future of customer experience (CX). Zack shares his career goal of disrupting how businesses and industries think, giving an example from his work at Aaron's where digital payments transformed the business. The conversation se…
This episode explores how customer experience can drive real business growth, not just satisfaction. Jim Tincher shares insights from over 800 B2B interviews, practical frameworks like the LEAD model, and real-world examples from companies like Dow. Learn actionable steps to unlock growth hidden in…
Gregorio Uglioni welcomes Cory Davison to discuss the 'experience equation' and the importance of aligning four key experiences: customer, employee, brand, and product. Cory shares her background in market research and her pivotal role at Smart Technologies, where she broke down silos and created s…
Bill Staikos discusses his recent journey, including launching a consulting practice and a newsletter called 'AI, not KPI.' He explains how the newsletter aims to help CX professionals shift from focusing solely on metrics like NPS to building AI-forward organizations. Bill shares how each issue bu…
免責: このページに埋め込まれているポッドキャストとアートワークは Gregorio Uglioni - Digital Transformation, Customer Experience, Leadership からのものであり、その所有者の所有物であり、Listen Notes, Inc. と提携または承認されていません。