# Karl Mosgofian
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Karl Mosgofian, CIO of unicorn Gainsight, shares his journey to $200M ARR and how AI is helping the organization grow
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We’ve interviewed some legendary CIOs including Mark Settle from Okta (a repeat guest), Reza Nazeman from SAP Concur, and, more recently, Carter Busse from Workato.
We’re joined by another unicorn CIO today, Karl Mosgofian. Karl has helped grow Gainsight to more than $200M ARR and …
Democratizing complex software with Karl Mosgofian, CIO of Gainsight
Customers churn from software products due to lack of value. Even if the product is valuable, it doesn't matter if users don't know how to use it. Software vendors train 30 users at start, only 2 know how to use it after a year. Large language models bring value to the other 28.
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Understanding AI and Customer Success with Gainsight CIO Karl Mosgofian
On the 33rd episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Karl Mosgofian, CIO of Gainsight. Gainsight is an industry-leading customer success platform used by enterprise organizations to optimize the customer journey…
Quote-to-Cash and Beyond: CIO Karl Mosgofian’s Playbook for AI Transformation
“You can’t just tell people to use AI and expect magic.” In this Open Garage session with Lanai CEO Lexi Reese, veteran CIO Karl Mosgofian (Gainsight, Harmonic) unpacks why AI transformation is really about trust, process, and people—not tech—and how the often-misunderstood CIO role is now at the c…
Changing how we think about technology with Karl Mosgofian
Introduction: This week I’m joined by Karl Mosgofian, the CIO at Gainsight. We discuss how the role of the CIO and IT has changed…and continues to change. Karl talks about his perspective on the CIO’s role in business transformation and……
Read More Changing how we think about technology with Karl …
Why Empathy Matters in IT Leadership with Karl Mosgofian of RampCIO
David Wright speaks with Karl Mosgofian, Advisor at RampCIO. Karl reflects on his career journey, the expanding scope of the CIO role, and the realities of leading in an era shaped by AI expectations. He emphasizes the importance of empathy, stakeholder alignment and prioritization as essential ski…
Career Jungle Gym Vs Career Ladder: Karl Mosgofian's Path To IT Leadership
Most directors think the CIO job is about making bigger technical decisions. Karl Mosgofian discovered it's about learning an entirely different language: investment language. When your "perfect" solution reaches the CEO, they're choosing between 30 competing priorities and can fund maybe 6. His br…
Vendors, Stop Telling Me My Problem
In this clip, Karl Mosgofian breaks down why most vendor pitches lose buyers in the first minutes and how to fix it with a simple, direct first-meeting flow. We show how to validate pain fast, lead with what you built, and make differentiation tangible so a champion can emerge.• One-slide pain vali…
Stop overcorrecting on AI security: what CIOs actually need to worry about
Karl Mosgofian built his career in IT from the ground up, starting as a teenager and eventually serving as CIO at Gainsight, where he watched AI reshape what the CIO role actually means inside a company. In this episode, he and Russ Fradin get into the mechanics of how great CIOs operate, why the C…
Changing how we think about technology with Karl Mosgofian
In a recent podcast, Karl Mosgofian, CIO of Gainsight, discusses the evolving role of CIOs in business transformation and customer engagement. He emphasizes the need for CIOs to focus beyond technical deployments to how solutions are utilized across departments, facilitating collaboration, and fost…
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