That's a big CX program... and EX too!
Larger companies can sometime pose unique challenges to customer experience programs. CX leaders often have to navigate complicated business structures and, of course, the ever-so-frustrating "silos" that can exist in organizations. And if a company grows through acquisitions, it can be a challenge…
Jim Tincher on the evolution of customer journey mapping and journey tech
Jim Tincher is Founder, CEO and Journey Mapper-in-Chief at Heart of the Customer, a consultancy he started over eight years ago.
Jim and I first met in the lobby at Chase Bank's HQ in NYC many moons ago, and boy is he an impressive guy.
Jim is my go-to for anything to do with customer journeys or t…
Jen Zamora | From Being A Cabin Crew Member To Being A Successful Vibrant Wellness Director
🚨UPCEO New SEASON/Episode - SEASON 3, EPISODE 8🚨
⏰ December 01, 2021 @ 7pm PST⏰
⏰ December 02, 2021 @ 11am Philippines Time⏰
🎙 Guest: Vibrant Jen Zamora
Vibrant Wellness Pasay
From being a cabin crew member to being a successful Vibrant Wellness Director, let us hear about her journey to succe…
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