Navigating IT Roadmaps: A Guide for SMB Leaders

Learn what a realistic three-year IT roadmap looks like for small to mid-size businesses: a living business plan, not a static wishlist.

FIT's Becky Cross and Fred Franks outline three drivers for roadmap priorities: strategic initiatives, productivity improvements, and compliance/risk needs—so technology supports business goals instead of chasing “shiny objects."

Fred discusses how pacing should match an organization’s appetite for change to avoid fatigue, how to handle executive conflict by returning to a shared vision and commitments, and why three-year plans should be held loosely while 12-month plans are firmer for budgeting. They also cover measuring success through agreed outcomes and ROI, celebrating wins, and how “security first, mobile first” planning enabled continuity during the pandemic.