INFORMAZIONI SU QUESTO EPISODIO
Joe Pine, Author of The Experience Economy: Work Is Theatre & Every Business a Stage and Cofounder of Strategic Horizons, talks with Sarah about how companies can differentiate service (the “what”) by thinking more strategically about delivering experiences (the “how”).
Inglese
Stati Uniti
IN QUESTO EPISODIO
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Cerca gli episodi passati di UNSCRIPTED.
ALTRI EPISODI IN QUESTO PODCAST
Kris Oldland, founder of Field Service News and Managing Director of 1927 Media, joins Sarah Nicastro for a candid conversation about selling the business he spent thirteen years building, what he observed about the field service industry during his time away, and the B2B publishing platform he's b…
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Peter George, Head of Global Sales and Service at Alfa Laval and 2025 Stand Out 50 leader, joins Sarah Nicastro to share how Alfa Laval transformed service from a break-fix necessity into a strategic competitive advantage - covering the service wheel, digital service centers, dedicated R&D for …
Judaline Cassidy, union plumber, nonprofit founder, and CNN Champion for Change,joins Sarah Nicastro for a conversation about resilience, authentic allyship, and what it means to pay it forward. From growing up in Trinidad and Tobago to becoming one of the first women in Plumbers Local 371, to foun…
Dave Mackerness, Director at Kaer and 2024 Stand Out 50 leader, returns to UNSCRIPTED to share what five years of scaling cooling-as-a-service has taught him — from building a regional footprint across Asia, to managing the customer behavior shift that comes with outcome-based models, to the AI pla…
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