INFORMAZIONI SU QUESTO EPISODIO
If your longest-tenured front desk person, billing specialist, or medical assistant gave notice tomorrow, what would that do to your practice?
In this episode, I break down what I call the knowledge gap, one of the most expensive and least-discussed leaks in specialty practices. It's not a hiring problem. It's what happens when the knowledge that runs your practice lives in one person's head rather than in a documented system.
In this episode, I break down:
- Why replacing an employee costs 50-200% of their salary, not just their paycheck (Gallup)
- The revenue that leaks out the door with them: missed calls, uncollected copays, claim denials, rising no-shows
- Why the medical assistant role is the hardest in your practice to fill and keep, and what your competitors have already figured out
- The full practice math: what replacing two medical assistants costs a six-physician practice
- The 3-step action plan to protect your institutional knowledge before it walks
Inglese
Stati Uniti
TRASCRIZIONE 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
CERCA TRA GLI EPISODI PASSATI
Cerca gli episodi passati di The Profit Loop With Alisa Conner.
ALTRI EPISODI IN QUESTO PODCAST
She loved her surgeon. She loved her results. She almost never came back anyway.
In this episode, I tell the true story of a patient who nearly left a practice she loved, not because of anything the doctor did, but because nobody called her back to schedule her second procedure, she couldn't book …
Nearly every practice Alisa talks to already suspects their technology doesn't talk to itself; they just assumed another subscription would fix it. In this episode, Alisa Conner breaks down why the technology leak is almost never a software problem, using a real example of a referral getting lost b…
There's a number most practices have never pulled a report on: how many people started the journey to become a patient and never finished it.
In this episode, Alisa Conner walks through why an ad-first growth strategy keeps failing specialty practices, the seven transition points where patients ac…
If you called your own practice right now, pretending to be a new patient, would you get a busy signal? Sit on hold? Have to fill out ten fields online before landing on a real appointment time?
In this episode, Alisa Conner walks through why an overwhelmed front desk is a process problem, not a s…
Dichiarazione di non responsabilità: Il podcast e la grafica incorporati in questa pagina provengono da Alisa Conner, che è di proprietà del suo proprietario e non è affiliato o approvato da Listen Notes, Inc.
MODIFICA
Grazie, ci hai aiutato a mantenere aggiornato il database dei podcast.
