Negotiating and Assertiveness

This time Gwen and Will talk about how different needs drive the potential for conflict, and how levels of assertiveness and cooperativeness are key to identifying the most appropriate way to negotiate, using the five conflict management styles.

They discuss what you need to do when entering into a negotiating-type conversation, how each of the five styles are appropriate in different situations, and how they also depend on whether the outcome you want to achieve is to preserve arelationship or to achieve a specific goal.

They also talk about mindset, and how important it is that we maintain focus on the outcome, versus the awkward feeling when entering into this type of conversation.