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After this lecture the EMT student should have an understanding of therapeutic communication; means to communicate effectively with special populations such as children, geriatric patients, and hearing-impaired and visually impaired patients; methods and procedures for effective communication; components of effective written reports, types of written reports, and ways to correct errors found within written reports; documentation of refusal of care; special reporting situations; use of medical terminology; communications systems and equipment; regulations and protocols governing radio communications; and communication with medical control and hospitals.
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