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Metrigy's Robin Gareiss, Irwin Lazar, and Diane Myers share highlights from their week in Las Vegas for EC '26, from showcased products to developing trends.
Kick off the year with Metrigy analysts, who share what's top of mind for them in customer experience and workplace collaboration as 2026 gets underway.
An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based approach that will lead to a rich portfolio of granular service and support agents. What does this mean for the future of CX, including AI agents and thei…
In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of generative and agentic AI. They explore the definitions and distinctions between traditional AI and agentic AI, highlighting the proactive capabilities of a…
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