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Pals Sudden Service, a drive-through burger chain in Tennessee, prioritizes training over blaming employees for mistakes. Employees receive 120 hours of training before working a station and a regularly tested for confidence. The company’s leaders believe that if it someone isn’t performing correctly, it’s a training issue, not a character flaw.
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Stati Uniti
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ALTRI EPISODI IN QUESTO PODCAST
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Skills can be taught, but attitude must be brought. Pal’s Sudden Service, a successful burger chain out of Tennessee, prioritizes hiring for attitude, and provides extensive training for skills. The key takeaway is that attitude is the biggest life decision and can be changed instantly, while skill…
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