Digital inclusion: digital first, not digital only

The podcast explores why digital inclusion matters as health and care services become increasingly digital first. Simon Berman, Peter Macleod and John Matheson discuss the risks of exclusion linked to digital literacy services can support prevention, access and better outcomes.

Within the podcast, the following key topics are discussed: 

• Why digital-first services must not become digital only, with non-digital channels retained for people who need them
• The five themes of digital inclusion: motivation, access and connectivity, skills and support, inclusive design, and trust in data security and privacy
• Co-designing services with users and communities, including examples from mental health and care homes
• Practical approaches including digital champions, community access, equality impact assessments and partnership with the third sector

The experts also discuss the current leadership challenge and how to address digital inclusion as a strategic and operational priority.