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At the OpenStack Summit in Boston, Jonathan Bryce, Executive Director of the OpenStack Foundation talked about the need to simplify OpenStack. This became the main theme of the conference for many people. Enterprise Times was fortunate enough to get some time with Bryce to talk about what this really means and OpenStack’s relationship with the […]
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From Chatbot to AI agents and now agentic AI, customer interaction is going through its biggest change it has ever seen. But, unlike most technology shifts, this is not just about the technology. Customer engagement from call centres to help desks and beyond is a people-first approach. When you int…
At Epicor Insights earlier this year, Epicor’s distinguished product manager, Tim Shoemaker, joined Steve Brooks on the Enterprise Times podcast to explore how mid-market manufacturers can turn sustainability from a reporting burden into an operational advantage. Shoemaker explains that Kinetic’s j…
Walk around any cybersecurity show, and you are assailed by vendors touting AI as the panacea to save the SOC. As we know, with all marketing cycles, there is incredible hype before we finally get to a solution. In a candid discussion, Martin Jakobsen, Managing Director of Cybanetix, cuts through t…
Most Chief Legal Officers hide in the shadows. They live to protect the company, mitigate risk and write incomprehensible EULAs. This is the old model, and it’s dead. Shana Simmons, Chief Legal Officer at Zendesk, has shattered that stereotype. She sits front and centre to support customers, …
Steve Brooks hosts an Enterprise Times podcast with SIMPPLR Vice President of Technology, Randall Kerr. They explore how IT Leaders can move from AI pilots to scalable, secure deployments. Kerr explains SIMPPLR as an AI-driven employee experience platform integrating multiple systems. Its mission i…
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