INFORMAZIONI SU QUESTO EPISODIO
The conversation covers the importance of building customer trust, the role of proactive support, the impact of AI tools, insights and complexity in customer support, human involvement, retention of institutional knowledge, and the characteristics of an elite support organization.
Takeaways
- Proactive support builds customer trust
- AI tools enhance customer support
- Human involvement remains crucial in customer support
Chapters
Inglese
Stati Uniti
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CERCA TRA GLI EPISODI PASSATI
Cerca gli episodi passati di CX Now.
ALTRI EPISODI IN QUESTO PODCAST
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Jessica-Rose Garcia, Senior Manager of CX at OneSkin, shares her expertise on embedding customer experience at the core of business strategy. Discover how leadership commitment, effective metrics, and customer insights drive loyalty and elevate brand perception.
Takeaways:
CX must sit at the inte…
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