INFORMAZIONI SU QUESTO EPISODIO
Scaling a customer success gameplan is unique to every organization. And, in order to offer customers the most value, it’s essential to keep customer success managers from becoming overwhelmed and overworked.
Megan Costello, Director of Client Success at UpMetrics, shares her three methods for identifying overworked CSMs, as well as…
- Her views on the evolution of CS
- Her mental model for helping customers find value
- The importance of diversity in the CS role
- The best CS advice she’s ever received
For more info, check out customersuccessleader.com or send a message to hello@flatfile.io. To hear other interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.
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ALTRI EPISODI IN QUESTO PODCAST
Not all great CSMs have traditional CS training. Some — like Graham Gill — transfer their skills from roles like product management to CS.
Graham, the VP of CS & Services at Accent Technologies, shares how he found his way to customer success and brought his knowledge of product with him. P…
When you have as many different types of customers as Monday.com has, there needs to be some consistency in the onboarding process.
Monday.com Onboarding Team Manager, Lisa Fox, joins Eric in this episode to share how her team has created a repeatable onboarding process for customers. Plus, the…
Who owns the customer experience? Most would say the CS team. But, in order to be truly customer-centric, it should be the entire company starting with the CEO.
In this episode of Customer Success Leader, Eric sits down with the VP of CS at Amplitude, Arjun Devgan. The two discuss…
- How to pr…
Being on the receiving end of a customized customer experience is the warm, fuzzy feeling every customer loves. But how do organizations personalize their CX at scale?
Can every customer get the warm fuzzies?
Teresa Anania, VP of Global Customer Success & Renewals at Zendesk, thinks — …
Restructuring an organization’s CS process is tough to do in-person. Imagine doing it 100% remote!
Fortunately, Benoit Bouteille, VP of Customer Experience at Tinyclues, had ample experience in leading remote CS teams before his organization decided to restructure.
In this episode, Eric and…
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