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How do you handle CSM burnout when your company is in crisis? Antonio García Hernández shares how to survive the chaos.
Everything around you feels like it is falling apart, and your workload is doubling. In this episode, we sit down with Antonio García Hernández, author of the Anti-CSM Playbook, for a frank discussion on what it actually takes to maintain your performance when the pressure is high. We cover the early warning signs of CSM burnout and how to catch them before they impact your mental health or career trajectory.
Beyond just surviving, we look at the tactical side of protecting your energy. Learn how to set boundaries without saying no, when to advocate for firing toxic accounts, and why effective time management is the only way to avoid the reactive firefighting trap. If you are feeling the weight of your current role, this conversation provides the perspective needed to reset.
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0:00 El perfil ideal en Customer Success
1:24 Señales tempranas de agotamiento profesional
2:14 ¿Cuándo despedir a un cliente tóxico?
3:44 Sobrevivir cuando la carga de trabajo se duplica
6:21 La pasión detrás de la comunidad Gen CS
11:01 El Anti-CSM Playbook: Rompiendo el azúcar
18:05 Documentar: Tu arma secreta en tiempos de crisis
34:09 El arte de establecer límites y expectativas
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Website - https://cstalkspodcast.com/
Anti-CSM Playbook (free) → https://anticsmplaybook.carrd.co/
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