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Untangling Signs

How do we tell people where to go? Author and transport expert Mark Ovenden joins us to talk about legends of design Margaret Calvert and Jock Kinneir and the critical role they played in the signage we see on motorways and airports today. You’ll find out how patterns in the tiles on the London Und…

Untangling Votes

“Democracy is a design problem.” Whitney Quesenbery, Co-Founder of the Center for Civic Design in Washington, talks voting slips and the many factors that influence how we behave in the polling booth.   We’ll talk hanging chads. Dogs in polling station! And we pop on a posh frock and prep…

Untangling Reviews

Why do the thoughts of complete strangers have so much influence over our buying decisions? Trustist Founder Nigel Apperley explains the power of good reviews in your business, how to seek out ‘moments of delight’, and why a 4.7 rating is the sweet spot when choosing a restaurant.  Plus! How R…
Hector Minto, Lead Accessibility Evangelist for Microsoft, joins communications specialist Sue Keogh to explain how AI is transforming the ability to create fast, accurate captions, and how to make your digital content more accessible and inclusive. Plus a trip to the Tate, and how the clarity of t…
Lucy Sheldon and Clare Beddoes from Cambridge Design Partnership explain how to develop clear instructions for medical devices, and what Apple can teach us about making products so intuitive we don’t need instructions at all. And how do LEGO make instructions part of the act of play itself?  W…
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