INFORMAZIONI SU QUESTO EPISODIO
Most enterprise AI rollouts start with a pilot team, a controlled use case, and a measurement framework. Chily Fachler, CIO at AppsFlyer, started by giving all 1,300 employees AI tools and telling them to build whatever they wanted, with no required use cases and no productivity tracking. He calls this half of the strategy "enabling chaos," paired with CEO-level sponsorship and a structured L&D program that trained 250 employees across departments as AI builders in year one. The result: 97% daily adoption with employees using AI multiple times a day.
Chily walks Matt through the other half: a top-down framework called "atoms" where each department identified its three or four core activities, selected half, and built AI use cases against them. The biggest win was a Know Your Customer skill built on Claude and MCP that now prepares 300-400 go-to-market employees before every customer meeting. He's also direct about the atoms that never took off, why he thinks measurement is still the hardest problem in enterprise AI, and how a CIO career built through business analysis rather than engineering shaped his approach to leading people who are more technical than him. His leadership playbook runs on Lencioni's Five Dysfunctions of a Team, and he tests it with one question: when someone asks what your team is, do you name your function or your leadership team?
Topics discussed:
Two-tier AI strategy: "enabling chaos" paired with top-down "atoms"
Hitting 97% daily AI adoption by welcoming personal use as the on-ramp
IT and L&D partnership to train 250 AI builders across departments
Company-wide KYC skill built on Claude and MCP for go-to-market prep
Vendor-funded AI training through strategic licensing negotiations
Why AI's democratized nature requires transformation from within, not IT-led
Building a CIO career through business analysis, not engineering
Testing leadership health with Lencioni's "what is your team?" question
