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In this episode of Building Better Managers, produced by New Level Work, we dive into one of the most stressful and avoided parts of leadership: the difficult conversation.
Whether you're giving tough feedback to a direct report, navigating a peer conflict, or even managing up, these high-stakes dialogs can easily go off the rails. But they don't have to. We break down a practical two-part planning system to help you move from confrontation to collaboration—without losing your cool.
You'll learn:
✔️ Why 90% of your success is determined before you say a word
✔️ A 7-step internal audit to manage your emotions and clarify your goals
✔️ How to structure your message using the SBI model (Situation, Behavior, Impact)
✔️ The art of firm, neutral delivery—without judgment or heat
✔️ How to collaborate on real solutions and lock in accountability
✔️ Tips for staying focused when the conversation gets derailed
This isn't just theory—it's a full blueprint for turning high-anxiety moments into high-impact leadership.
Learn more
For coaching programs, leadership training, or AI-enhanced tools to support your managers, visit newlevelwork.com
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