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It's Episode 5 of the inSide Scoop, and time for another customer spotlight! A must-listen for any gamers out there.  Huge congrats to the folks over at Shadow who went live with their new inSided community and gathered over 4000 users within their first 24 hours! In this episode, Ben intervie…
It's already Episode 7 of The inSide Scoop, and this week we're talking scaling Customer Success using tech touch tools. Join me for a conversation with Sonia Leighton, Chief of Customer Success at Arbor Education to find out how employing tech touch tools like community has helped them w…
Welcome to episode 9 of the inSide Scoop. Grab a coffee, sit back, and join us as we chat to Rav Dhaliwal and discuss his view  about CS constantly being at risk of becoming the ‘everything department’.
We speak to VP, Customer Success at Shootproof James Scott to learn how they've combined Product Feedback and Ideation with their new user community.
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